① 平静、理性地叙述问题,否则对方会很容易进入“这不是我造成的、不是我的责任”这样的自我防御,这不利于解决你的问题。② 解释清楚这件麻烦事对你造成的不利影响,并在这些不利影响中找到你和他之间的一些共性,让对方更能理解你的难处。③ 预先想好至少1个解决问题的方法或是建议,提供给你的抱怨对象,让对方能尽快进入帮助你的状态。就算你的建议可能根本不可行,对方也会在感受到你在为他着想时,更愿意反过来为你着想。
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